Refund policy
Last updated: September 29, 2026
At HomeGrabs, we want you to be happy with your purchase. If you experience a problem with your order or need to request a return, please contact us and we will do our best to help.
Returns
We accept eligible returns within 30 days of delivery.
If you would like to return an item, please contact us at support@homegrabs.store with your order number and the reason for your return.
For standard returns, the product should be unused and in its original condition and packaging. Return shipping costs for standard returns may be the customer's responsibility.
Damaged Products
If your product arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
Order number: Your HomeGrabs order number.
Photos: Clear photos showing the damage.
Video: A short video showing the damage when necessary.
Packaging: Photos of the package and packaging when relevant.
Once we verify that the product arrived damaged, we will provide a full refund or a replacement at no additional cost to you.
Wrong Product
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide your order number and clear photos of the product you received.
After we verify the issue, we will provide a replacement or a full refund, depending on the circumstances.
Missing Product, Part, or Accessory
If something is missing from your order, please contact us as soon as possible with your order number and photos of the items and packaging you received.
Depending on the situation, we may send the missing item or part, provide a partial refund, or provide another appropriate solution.
Order Not Received
If your order does not arrive within the expected delivery timeframe, please contact us at support@homegrabs.store with your order number.
We will review the tracking information and investigate the shipment.
If the order is confirmed to be lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
If tracking shows that the package was delivered but you cannot locate it, additional information may be required to investigate the situation.
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or bank.
If you have questions about a refund, please contact us at support@homegrabs.store.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible after placing the order.
We may be able to cancel an order before it has entered processing. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have questions about our Refund & Return Policy, please contact us:
HomeGrabs
Email: support@homegrabs.store
Website: homegrabs.store
Address: Al Rehman Garden Phase 2, Lahore, Pakistan