Privacy policy
Last updated: September 29, 2026
HomeGrabs operates the HomeGrabs website and online store at homegrabs.store. We respect your privacy and are committed to protecting the personal information you provide when you visit our Store, place an order, contact us, or otherwise interact with us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you may have regarding your information.
Information We Collect
Depending on how you use our Store, we may collect the following information:
Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order details, transaction information, shipping information, and return or refund information.
Payment information: Payment information is processed by our payment providers. We may receive information necessary to confirm and manage your order, but payment card information is processed by the applicable payment provider.
Communications: Information you provide when you contact us with questions, requests, or customer-service inquiries.
Device and usage information: Information such as your IP address, browser type, device type, and how you interact with our website.
Cookies and similar technologies: Our Store may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Store, and support advertising or analytics where applicable.
How We Use Your Information
We may use your information to:
Process and fulfill your orders.
Arrange shipping and delivery.
Process returns, refunds, and exchanges.
Communicate with you about your orders and provide customer support.
Respond to questions and requests.
Improve our products, website, and customer experience.
Detect, prevent, and investigate fraud, abuse, or unauthorized activity.
Maintain the security and operation of our Store.
Send promotional communications when you have chosen to receive them, where permitted by law.
Comply with applicable laws and legal obligations.
How We Share Your Information
We may share personal information when reasonably necessary to operate our Store and provide our Services.
This may include sharing information with:
Shopify: Shopify provides the e-commerce platform used to operate our Store.
Payment processors: Payment providers that process payments and help us manage transactions.
Shipping and fulfillment providers: Providers that use information such as your name and shipping address to fulfill and deliver your order.
Service providers: Companies that help us operate our website, provide customer support, process data, maintain security, or perform other business functions.
Legal or governmental authorities: When required by law or when necessary to protect our rights, customers, or Store.
We do not sell your personal information as a business practice.
Shopify
Our Store is hosted on Shopify. Shopify provides the technology that allows us to operate our online store and process customer interactions.
Information submitted through our Store may be processed by Shopify and other service providers involved in operating the Store. Shopify may process personal information according to its own privacy practices.
You can learn more about Shopify's privacy practices through Shopify's privacy resources.
Cookies
Our Store may use cookies and similar technologies. These technologies can help the website function properly, remember preferences, understand website usage, and support certain analytics or advertising activities.
You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Third-Party Links
Our Store may contain links to third-party websites or services. These websites have their own privacy policies and practices. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Data Security
We take reasonable measures to help protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business and transaction records, complying with legal obligations, resolving disputes, and enforcing our agreements.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain marketing communications.
You can unsubscribe from promotional emails by using the unsubscribe option included in those emails. Transactional or service-related communications, such as order confirmations and important information about your purchase, may still be sent when necessary.
To exercise applicable privacy rights or ask questions about your information, contact us using the information below.
Children's Privacy
Our Store is not intended for children who are not permitted to use online shopping services under the laws applicable to them. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.
International Data Transfers
Because we use Shopify and other service providers, your personal information may be processed or stored in countries other than the country where you live. These providers may be subject to the privacy laws of the countries where they operate.
We take reasonable steps to use service providers that handle personal information in accordance with applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Store, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the updated version on this page.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at our mail:
HomeGrabs
Email: support@homegrabs.store
Website: homegrabs.store
Address: Al Rehman Garden Phase 2, Lahore Pakistan